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SOLUTIONS & SERVICES
The more insights you gain into your customers, their travel experiences and the industry in general, the more you can keep them happy – and coming back. Hubiz offers you two IT solutions that provide access to accurate, relevant information so you can build stronger customer loyalty.
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Hubiz Travel CRM: for outstanding
customer loyalty -
Hubiz Travel Intelligence: for live access
to key performance indicators
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Hubiz Travel CRM
Loyalty is a constant challenge in the travel industry, and Hubiz Travel CRM gives you a unique edge over your competitors. Powered by E-Deal, it puts you incomplete control of the sales and marketing cycle, from the very first contact – whether by phone, through an agency or on the Web – to sales-lead generation and to after-sales followup.
Benefits
- Excellent ROI since better information in available for operations, marketing and communication decision-making processes
- Improved customer tracking: more insight into behavior and motivation
- Faster reaction to market changes through convergent communication and information channels
- Strategic information that is relevant to your Business Intelligence
- Higher level of service and a more relevant customer experience
- Immediate identification of live cross-selling and upselling opportunities
- Back-office integration
- Reservation management process includes personalized services to respond to customer profiles
- Improved management of B2B sales forces
- Customer satisfaction followup surveys
Features
- Complete customer tracking and data integration
- From initial contact to after-sales, including Web site navigation tracking
- Market segmentation and client affiliation monitoring
- On-line & off-line customer exchange tracking
- Customer interest captation: product, media and distribution channel
- Complete historical information: reservation, modifications, requests, etc.
- Direct marketing campaign management
- Offer customization based on in-depth profiling
- Complete campaign management tool kit, including dynamic message and satisfaction survey generation
- Product strategy support
- In-depth customer data analysis across several business axes
- In-context product proposition based on client profile: timing, pricing, product & options and communication channels
- Strategic information share between company’s main departments (accounting, marketing, customer service, etc.)
- Personalized customer realtions
- Ability to offer personalized communication
- Ability to offer targeted products regardless of channel distribution
Main modules
- Sales STD: Standard sales force tools
- Sales XTD: Advanced sales forces and sales force management tools
- Marketing: Global marketing and communication functions
- Call center: Process optimization
- Services: Information requests as a business transaction
- Decision: Strategic dashboards and reports on the entire databank
- Connector: Live link with Exchange or Domino
- CTI: Improved productivity and quality of customer service
- Office integration: Live link with multiple office tools
Hubiz Travel CRM Project Management
Hubiz Travel CRM is a completely flexible solutions suite. Accovia’s travel IT experts analyze your needs (business strategy, organization objectives, systems integration, etc.) and determine the right modules for your business, as well as the most appropriate implementation plan.
Available in ASP mode, or integrated into your existing IT system and ERP through licensing.
Hubiz Travel Intelligence
Relevant, accurate information is crucial to your business. Powered by QlikView, Hubiz Travel Intelligence provides travel decision-makers with live access to strategic internal and external performance indicators such as:
- Sales and margins
- Bookings and inventory
- Competitors offers
- Customer behaviors
- Simulation and forecast
Business Benefits
- Best reaction to business changes as a result of clear, intuitive data
- Single solution to access and represent data across multiple systems (flexibility, openness, evolution and integration)
- Improved productivity with easy-to-understand performance indicators regarding operations, management and strategy
- Stronger competitive advantage with the ability to run simulations on both current and historical product and booking data (requires integration)
- Empowers users with critical information enabling them to easily find solutions and execute the business strategy with relevant performance indicators
- Fast and easy to measure ROI
- Intuitive dynamic reporting dashboards (point & click, instantaneous)
- Highly visual, customizable, flash-based UI running on data loaded in memory (PC or Server)
- A complete set of ready-to-use KPI
- Ability to graphically display and share many views around the same data set
- Easy export to Excel, .xls or .xml files
- Imbedded export functions in our platform (Qlikview)
- Ability to extract data from multiple data source formats
True dynamic analysis
- Flexible selection criteria
- Easy-to-group data
- Easy modifications (margins, sales, products, etc.)
- Personal criteria editing
Hubiz Travel Intelligence is a completely flexible solutions suite. Accovia’s travel IT experts analyze your needs (business strategy, organization objectives, systems integration, etc.) and determine the right modules for your business, as well as the most appropriate implementation plan.
